The folks over at KBPublisher have released the new paid version of their excellent knowledgebase software. The primary improvement in this version is granular control over user security, thus enabling you to have protected content in the knowledgebase without having to set up a separate sysetem.
KBPublisher can run on Windows, Linux or Unix, requires IIS or Apache, MySQL v4.1 or higher and PHP v4.3.0 or higher. The client is browser-based, supporting Firefox, IE and Safari and just needs javascript enabled.
As many of you know I am a firm believer in building centralized repositories to capture information that some of you still maintain in spreadsheets and word documents. With KBPublisher you can centralize the data (no, not by keeping your spreadsheet on a file share) and make it searchable. In addition to posting information as an article, you can attach files (PDF manuals for example) to the articles as well. And, since articles can be assigned to multiple categories, you can post an article once and see it in different category areas as you drill down into the knowledgebase for information.
Built into KBPublisher is a visual text editor for posting articles and an image upload wizard for posting images to the knowledgebase. Also key is the ability to create secure categories and secure articles that are only accessible by authorized users. This is one way you can have a single repository with both a "public" view, like an FAQ section for end users, and an internal knowledgebase with technical data, server setup information, detailed descriptions of application setup and installation instruction and the like. In addition, you can create categories that can be user maintained so that areas like Sales, Marketing, Adminitration, Warehousing, Transportation, etc. can each have their own knowledgebase of data that are specific to their area of expertise.
Given the extensive feature set, the new paid version of KBPublisher is a bargain at $198 for the basic version with a 10 user limit, Small Biz version, limited to 30 users, is $398 and the Corporate edition is $998 with unlimited users. There is also a $98 Start single-user edition that is limited to 100 "articles".
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